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Frequently Asked Questions

Do you ship outside the United States?

Right now we are shipping to the United States (includes Alaska and Hawaii). Stay tuned for more countries!

What's your return policy?

We offer a 14 day no-questions asked return policy on all items. And if your item breaks within the first 60 days, we will replace it, free of charge.

Got any other questions? Don’t hesitate to contact us via help@neapolitan.house and we will be happy to help!

When will my package arrive?

Our hand-crafted items are made to order and will arrive on your doorstep in 2 to 3 weeks on average. Trust us, the wait will be worth it!

How do I check my order status?

Once your order is placed we begin producing and shipping your items. We will email you once your items ship and provide you with a tracking number if available. In the mean time, please don’t hesitate to contact us via help@neapolitan.house and we will be happy to answer any further questions.

How do I cancel my order?

If you need to cancel your order, please email us at help@neapolitan.house.

We offer a 14 day no-questions asked return policy on all items. And if your item breaks within the first 60 days, we will replace it, free of charge.

Got any other questions? Don’t hesitate to contact us via help@neapolitan.house and we will be happy to help!